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Who we are

Bon Accord Care is at the forefront of the continuing development of services to enable independence and reduce hospital admissions, as well as promote active aging and wellbeing.

Working together with our key partners, we are aligned with the Aberdeen City Health and Social Care Partnership to deliver services in the local communities of north, central, west and south.

We are learning all the time to seek ways to improve and develop new services, ensuring that these reflect the needs of our local communities. These services are designed to reduce future dependence on statutory services, aimed at prevention and early intervention.

As a Local Authority Trading Company, we are the first of our kind in Scotland and operate within a contractual framework to deliver services on behalf of Aberdeen City Council, the only shareholder. We are a values led company, which aligns a public sector ethos with a private sector discipline, with a strong social conscience.

Comprising of two companies, Bon Accord Care Ltd and Bon Accord Support Services Ltd, we started trading on August 1st 2013.


Our mission and vision

Working together for your five star service.

Our vision is to create positive everyday experiences for the people we support; helping them to reach their full potential and lead independent lives, where their aspirations and desired outcomes unite.


Core values

Our values are our founding principles and continue to define us and all that we do:

  • Service – We effectively communicate and listen to our customers in order to deliver the highest standard of service.
  • Quality – We ensure that the services we offer are the best they can be.
  • Value – We provide value for money services and work efficiently.
  • Integrity – We respect the dignity and diversity of all of our customers and staff and always uphold people’s rights
  • Pride – Our people are proud of working for Bon Accord Care and take pride in everything they do.
  • Innovation – We are open to new ideas and are at the forefront of innovation in delivering care and reablement services.

Our people

We have a fully trained, flexible and passionate team that share the same values, are committed to making a difference and place service users at the heart of everything we do. Our current team of more than 900 people deliver our services on a daily basis and respond quickly to ensure that support is in place as and when needed.

 

Our Board of Directors

Internal governance is through our board, which meets eight times per year, and consists of the Chairman, 4 Non-Executive Directors, Managing Director and Finance Director. The board remains the same with no changes to membership since inception of Bon Accord Care.



  • Graham Parker, Chairman

    Graham Parker, Chairman

    After a career in manufacturing giftware and tableware, I went on to use and develop my business and management skills in the third and public sector. Having held several senior management positions, I now sit on a number of boards in the capacity of Chairman or as a Non-Executive Director.

    I champion the delivery of high-quality integrated community services, and believe strongly that the needs of clients should be the principal driver for any organisation. I have previous experience on re-structuring organisations to effectively improve service provision and feel this is a good opportunity to impart my knowledge.

    I am delighted to be working with all at Bon Accord Care at this exciting time, as together we face the challenges of delivering quality social care services for Aberdeen.


  • Sandra Ross, Managing Director

    Sandra Ross, Managing Director

    With over 20 years of experience in the health and social care sector, initially NHS and laterally the private sector, I am very excited to be involved in shaping the strategic direction and innovative approach of Bon Accord Care.

    Our aim is to deliver a range of quality services to the people of Aberdeen, ensuring their needs are met and choices respected. We meet the challenge of balancing a public sector ethos with a private sector discipline and reap the benefit of doing things differently.

    Working together as a team, we focus on our strong core values as our guiding principles: Service, Quality, and Value delivered with Innovation, Integrity and Pride.


  • Alistair MacLean, Finance Manager

    Alistair MacLean, Finance Director

    With over thirty years experience in Financial Management, encompassing private, public and charitable enterprises working in such diverse businesses as country estates, hi-tech electronics, NHS, waste disposal, and building maintenance, I bring a breadth of business experience to the organisation.

    I aim to apply the commercial lessons learned over this time to help Bon Accord Care innovate to maximise the level of high quality care delivered to the citizens of Aberdeen within the tough financial limits we must work to.  


  • Andrew Newall, Non-Executive Director

    Andrew Newall, Non-Executive Director

    I am HR Director with Imperial Tobacco, who has a strong corporate social responsibility strategy, which fits with the ethos of Bon Accord Care as they strive to give back to local communities. My deep rooted respect for older adults and sense of social responsibility reinforced the decision to join as a board member and marry the two interests.

    The evolution of Bon Accord Care from a long and proud history of being part of Aberdeen City Council to one of a new direction requires considered change management skills, some of which my expertise lends itself to.

    I had not previously visited Aberdeen when I made the decision, but now having explored further, I am excited to be working, albeit infrequently, in this City.


  • Heather Gray, Non-Executive Director

    Heather Gray, Non-Executive Director

    Bon Accord Care has a new and innovative approach for delivering high quality support in Scotland, which is one of the reasons I was attracted to becoming a board member.

    I have worked in the sector for 20 years and believe really passionately in partnership working that has people at the centre. Bon Accord Care represents this ethos with the ambition to deliver the highest quality care to the people of Aberdeen City. As an Occupational Therapist, I can see the huge potential of a strong innovative OT provision in helping people maintain independence by delivering proactive support. I'm proud to be part of an organisation that is leading the way, values its staff and importantly has the people it supports at the centre of everything it does.


  • Tim Gardiner, Non-Executive Director

    Tim Gardiner, Non-Executive Director

    I was attracted to work with Bon Accord Care through having previously worked for two organisations that were local authority owned. In each case, there were substantial opportunities to make a real difference that benefited the employees, service users, and which produced a better return for the shareholders. The challenge was to invoke private sector practices into a public sector background while engaging with staff in the process and without breaching statutory guidelines.

    I have a small portfolio of companies that I advise or work for. In addition to Bon Accord Care I have clients in horticulture, financial services and the water industry. For me most companies have substantial similarities, they all have human resource issues and they are required to account for their activities. Get those two parts of the business running well and life becomes a lot more relaxed.


  • Alan Grant, Non-Executive Director

    Alan Grant, Non-Executive Director

    Throughout my professional career and my private life I have a deep interest in the work of the Third Sector and the delivery of quality care services to the vulnerable in our society.

    Joining Bon Accord Care as a Non-Executive Director gives me the opportunity to join a team at a very exciting time as we seek to deliver absolutely vital high quality services to a range of people throughout the city who need to be able to rely on us.


  • Operational Directors

    Operational Directors

    Our senior management team has the perfect blend of practical social care experience and business growth success to lead the way for change.

    They are motivated by the quest to maximise services’ potential through empowering staff, engaging effectively with service users, allowing flexibility in the delivery of services and encouraging the development of new and innovative approaches. They are committed to delivering service, quality and value to service users and our shareholder.


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